Call Management

Call Management Services
See what Vodafone services can do for you.

> Basic Call Management

Whatever the nature of your business, there are services to enable cost-effective and flexible communication.

From the simple to the sophisticated, Vodafone has a range of services to meet your communication needs.

> Call Barring

It's simple to control phone expenditure and keep unwanted usage to an absolute minimum.

> Call Holding/Waiting

It can be frustrating to be on or take a call only to miss a more important one. But with Call Waiting you will never miss a vital call again.

> Answering Services

No matter how good your company's products are, customers lose interest if your service isn't up to scratch.

One of the most important elements in a good support service is the quality of reception that customers get when they call.

• How long is the caller kept waiting?
• Are they greeted by a human voice or by a machine?
• Is the greeting friendly and respectful?
• Are they transferred correctly and promptly?

With Vodafone's professional answering services, your business can give the right answers to all of these questions.

> Call Reception

Your company may be too small to make taking on a receptionist cost-effective, but it may need occasional extra call-handling capacity. In this situation Vodafone's Call Reception can help.

With Call Reception your calls are answered by a professional operator rather than a recorded message, 24 hours a day, 365 days a year. Messages are returned to you by phone call, pager, text message, fax, e-mail or call transfer. To find out more about how this flexible service can benefit your business, call 07699 391499 (calls are charged at local rate).

> Calling Line Identity

To answer or not to answer is no longer the question. With Calling line Identity the number of the person calling is shown on your display, allowing you to prioritise which calls to take and which ones to deal with later.

> Call Divert

When you are expecting an important call you need to make sure it has every chance of reaching you - wherever you are.

> RespondPlus

You're waiting for a crucial call that's coming direct to your mobile from an important client, but you're also needed in a meeting in two minutes.

With RespondPlus, you can have that call answered by a professional operator rather than a recorded message.

Simply call our RespondPlus team on 07663 700900 and an operator will set up a greeting using your personal and your company name.

The next time you need a call answered, dial *122# and RespondPlus will take over.

An operator will send a text message to your phone with details of any calls taken. Dialling #122# will turn RespondPlus off.